Frequently Asked Questions
The cost for therapy sessions vary depending on the therapist’s level of training, education, clinical experience, expertise, and specialty areas. Similar to other types of services, fees also vary depending on the length of time spent in session.
As of 06/04/2021, Dr. Melanie Chinchilla is an in-network provider with Lyra, Modern Health, and MHN. Although we will have an active contract with Anthem Clue Cross of California, we will no longer be an in-network providers with Anthem as of 07/20/2021. We will continue to serve clients with Anthem Blue Cross of California coverage but will be considered out-of-network providers after that date.
When you choose to work with an out-of-network provider, you pay the fees to the provider directly. We will provide our clients with a receipt and a statement, called a superbill, that may be submitted to your insurance for reimbursement. Your insurance may provide some reimbursement if you have out-of-network mental health benefits. If eligible, you may obtain partial reimbursement for the fees from the insurance company. Depending on the plan, insurance companies may reimburse up to 80% of an hourly session rate.
We reserve session time just for you. If you need to cancel your appointment, we ask that you notify your therapist at least 48 hours ahead of time. If you are unable to attend the session or cancel your appointment less than 48 hours ahead of time, you are responsible for the full session fee.
Approach Therapy uses SimplePractice, an electronic health record system which allows our clients easy access to schedule, re-schedule or cancel their appointments online. Therapists open their schedule up to two months in advance and you can schedule, re-schedule, or cancel your appointment up to 48 hours before your scheduled appointment time. If it is less than 48 hours before your scheduled appointment, you will no longer be able to make changes to your appointment using the Client Portal.
If you need to cancel or re-schedule your appointment less than 48 hours before your scheduled appointment time, please e-mail your therapist directly. You can also call or text 415-370-0141 to leave your therapist a message.
At this time, our therapists do not provide letters or referrals to register an Emotional Support Animal (ESA).
While ESAs can help many people cope with anxiety, stress, or depression, providing these letters is currently outside the scope of our practice.